The beginning of the year is always a good reason to consider new challenges: lose weight, do more sport, eat more healthily, leave vices, etc and although it seems something of all “scenarios”, with the years it becomes clearer. The need to find a healthier way of life and the commitment to well-being not only for young people but also for children and elderly is Austin wellness pharmacy. We can speak of a change in the concept of health, which today has evolved to well-being, ceasing to conceive of the body and its health as something isolated or to treat independently to understand that the body requires integral health and that the proper functioning of each one of the parts will form a whole.
We are an organization where we want to go beyond the counter and the dispensing of medicines. We want to establish links with our customers and get closer to their problems to solve them better and faster. We are a pharmaceutical group that does not want to settle for traditional activity. We want to be innovative to be pioneers, professionals to be excellent.
Austin wellness pharmacy, in its close relationship with health, “is part of this evolution, no longer a dispensary to become a health reference for customers.” But how has he managed to change the concept? The pharmacies more evolved and worried about adapting to the environment, he says, have found in the pharmaceutical council, the way to a more effective image.
Today, the trained pharmacist must fulfill the role of informer, counselor, and expert, achieving these three virtues with constant training and knowledge of the product and the patients it addresses. “If the patient attends the pharmacy and finds the solution to their needs, and this solution is accompanied by the advice of an expert, he will leave the pharmacy, with the peace of mind of having put his health in good hands and with the assurance that will return on a next occasion,
In this sense, the concept of well-being must be applied in the entire context of the Pharmacy. There are two areas in which this concept stands out; on the one hand on the sales surface: “to be able to translate the concept effectively to the physical context, we must ensure that the product layout, communication, shop windows, and promotions are backed by good pharmaceutical advice.
On the other hand, the product and services area stands out. “The product and its quality automatically respond to the health needs of the patient, however, to take the step towards the concept of well-being, a job is necessary on the part of the pharmacist who must ensure that the product is novel and effective but above all he must know him to be able to answer the questions that the client may ask him It is important, he says, to mention that differentiation and specialization will be supported by a service of value, that is, those that are really prepared and studied.